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Customer Policy and Terms: Golf Lessons, Practice Sessions, and Custom Fittings at The London Golf Performance Academy

Dear valued customer,

At The London Golf Performance Academy, we prioritize the safety and satisfaction of our clients. To ensure clarity and transparency, we have outlined our company policy and terms and conditions for golf lessons, practice sessions, and custom fittings below:

Cancellation and Safety Policy:

Our cancellation and safety policy is designed to inform customers about the risks associated with indoor golf and the necessary notice period for modifying booked sessions. It is imperative that you carefully review and understand the following terms and conditions:

1. All individual lessons, practice memberships, and tuition packages are non-refundable. If a session is booked but not attended, the session fee will be charged in full or deducted from any active package.

2. Sessions cannot be cancelled or rescheduled with less than 24 hours notice. Changes outside this timeframe may be accommodated but will not be refunded.

3. Package expiry dates cannot be extended. Please be aware that our coaches are often booked 2-3 weeks in advance, necessitating advance planning for your sessions.

4. Practice membership sessions are intended to be used monthly and cannot be carried over to subsequent months.

5. Customers are responsible for any damage incurred during practice sessions, lessons, or fittings. Please ensure the surrounding space is clear and safe before swinging the club to avoid damage to equipment or property.

6. The London Golf Performance Academy is not liable for any damage to customers’ golf equipment during sessions.

7. Customers are responsible for their belongings. We are not liable for any items left in our facilities.

8. Please be aware of the risk of balls bouncing back from the screen or surroundings during use of our indoor golf facilities. Customers assume this risk and should exercise caution during sessions.

9. If you bring a guest to practice, you are responsible for ensuring the safety of the area during the session. The London Golf Performance Academy is not liable for any injuries incurred by guests.

10. Our Golf Coaches are Self Employed. Therefore, your golf tuition payments and agreement will be directly with the Golf Coach, not with The London Golf Performance Academy.

For any inquiries regarding our policies, please contact us at, and a member of our team will be happy to assist you.

GDPR & Data Protection:

We assure you that this information will not be shared with any third parties. However, you may receive information about our academy or special offers via text or email. You have the option to opt-out at any time by following the instructions provided in our marketing materials. If you prefer not to be added to our lists, please email us at

Thank you for choosing The London Golf Performance Academy. We look forward to serving you.

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